Terms & Conditions
Last updated: August 17, 2026
1. About us
These Terms are entered into between you and Digital Global Assistance LLC, a limited liability company registered in the State of Wyoming, United States, under filing ID 2025-001810394, with its registered address at 30 N Gould St Ste R, Sheridan, WY 82801, United States ("we", "us" or "our"), operator of the FalconVid service available at falconvid.ai and app.falconvid.ai. You can reach us at help@falconvid.ai. Any reference to "you" or "your" is to the person placing an order or using our services.
2. How to contact us
You can contact us by email at help@falconvid.ai.
3. These terms
These terms apply to your use of FalconVid. Please read them carefully before you place any order, as they set out important information about your and our rights and obligations. You must agree to these terms before you place your order. You must be at least 13 years old to use our services. If you are under 18, you confirm that a parent or legal guardian has consented to and accepts responsibility for your use of the services under these terms. The subscription plans available at falconvid.ai, these terms and any other documents referred to in them together form the agreement between you and us. If there is any inconsistency, these terms take priority, then the subscription plans, then any other referenced policies; and later versions take priority over earlier ones.
4. Our services
We provide access to and use of the AI platform named FalconVid, including its functionalities, tools and features that let you generate Outputs, together with all updates and upgrades (the "Services"). "AI System" means our proprietary and licensed algorithms and machine-learning models used to provide the Services, including associated configuration, parameters and any updates. "Outputs" means any content generated by the AI System in response to your prompts or interactions, including text, images, audio, video and other media.
5. Technical requirements
To use the Services you need a compatible device (desktop or laptop recommended), a current or recent major version of a supported web browser (such as Chrome, Firefox, Safari or Microsoft Edge), and a stable broadband internet connection. If the required technical specifications change as a result of a modification we make, we will notify you.
6. Orders for our services
Please check your order carefully and correct any errors before submitting it. After you place an order we will send an acknowledgement, which does not mean the order is accepted — your order is an offer to buy the Services on these terms. Acceptance takes place when we confirm your subscription and payment is authorised, at which point a binding contract is formed. We may reject an order, for example if we cannot take payment, the Services are unavailable, or there has been a pricing or description error.
7. Availability
All orders are subject to availability. We cannot guarantee that any Service will be available at any given time, and in circumstances beyond our reasonable control we may need to stop providing certain Services. If this happens and it affects your order, we will notify you, cancel the affected part of your order and refund any advance payment for Services not yet provided.
8. Changes to your order
If you would like to change your order after submitting it, please contact us as soon as possible and we will let you know whether the change is possible.
9. Rights of access and use
All intellectual property rights in the Services and AI System are owned by us or our licensors. In consideration for your payment of the applicable fees, we grant you a worldwide, non-exclusive, non-transferable right to access and use the paid Services for your own business or personal purposes, for the duration of your subscription and subject to our suspension and termination rights. You must not: modify, copy or reverse engineer the Services or AI System except where the law allows; attempt to avoid, manipulate or interfere with security or technological protection measures; or present the Services or AI System as your own, or make them available for others to access as an independent version. Any third-party components included in the Services may be subject to additional licence terms, which you agree to comply with.
10. Outputs
To the fullest extent permitted by law, the intellectual property rights in the Outputs vest in you immediately upon their creation, and we assign to you all our rights, title and interest in those Outputs. You grant us a limited, non-exclusive, worldwide licence to use the Outputs only as needed to provide and operate the Services and to perform our obligations to you. We reserve our rights in any proprietary information, algorithms, models or metadata embedded within or associated with the Outputs, provided this does not prevent you from using the Outputs for your intended purposes. You are responsible for how you use the Outputs (see "Disclaimers" below).
11. Your content
Data, content and materials you provide, input or upload ("Your Content") remain yours. You grant us a non-exclusive, royalty-free, worldwide licence (with the right to sub-license to our providers) to host, copy, access and process Your Content only to the extent necessary to provide the Services and exercise our rights under these terms. We do not use Your Content to market our services, and we do not use your private content to train our models beyond what is necessary to provide the Services to you. You warrant that Your Content is accurate and lawful, does not infringe anyone's rights, that you have all necessary rights and consents to provide it, and that it does not contain special category data. You are solely responsible for the accuracy, quality and legality of Your Content, and you will indemnify us against claims arising from your breach of these warranties. You are responsible for keeping your own backups of Your Content.
12. Support and contact
If you need to contact us or give us notice under these terms, please email us at help@falconvid.ai. If we need to contact you, we will usually do so by the email you provided or by a notification within the Services. We will use reasonable efforts to notify you in advance of scheduled maintenance, though this may not be possible for emergency maintenance or events beyond our reasonable control.
13. Privacy and your personal information
Protecting your personal information is important to us. Our Privacy Policy explains what personal information we collect, how and why we use and share it, your rights, and how to contact us or a supervisory authority. Please read it carefully.
14. Access details
To access the Services you will use a username and password that are personal to you. You must keep your credentials confidential, are responsible for all activity under your account, and must notify us promptly of any unauthorised use.
15. Your responsibilities and acceptable use
You must at all times comply with all applicable laws and with these terms. You must not use the Services to: break the law or encourage unlawful activity; upload or generate anything defamatory, offensive, obscene, hateful or discriminatory; infringe our or anyone else's intellectual property rights; transmit viruses or other harmful code; attempt to gain unauthorised access to any systems, data, accounts or networks; deliberately disrupt the operation of any website, app, server or business; or generate synthetic media, deepfakes or manipulated content depicting real individuals without their explicit consent. We may remove content and suspend or terminate accounts that breach this section.
16. Disclaimers
The Services and Outputs use artificial intelligence and machine-learning technologies, which are evolving. Outputs can be unpredictable and may not always be accurate, factual, reliable or suitable for your purposes, and we cannot guarantee their accuracy or reliability. We make no representation that Outputs are cleared of, or free from, third-party intellectual property rights, and Outputs may incorporate or be derived from such rights. You are solely responsible for conducting appropriate due diligence and obtaining all necessary licences, permissions and consents before using any Output, and you assume all associated risks. You acknowledge that the legal position on intellectual property in AI-generated content remains uncertain.
17. Limitation of liability
To the fullest extent permitted by law, we will not be liable for indirect or consequential loss, or for loss of profits, revenue, data, goodwill or business opportunity. Our total liability for any claims, damages, losses or expenses arising under or in connection with this agreement (including under any indemnity and including third-party intellectual property claims over Outputs) will not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.
18. Changes to this agreement
We may make changes to any part of this agreement (other than the payment terms) from time to time by notifying you by email or other reasonable means (an "Update"). An Update takes effect 30 calendar days after we notify you, unless we specify a later date. If you reasonably believe an Update seriously affects you negatively, you may end the agreement for the affected Services by giving us notice before the Update takes effect, and you may be entitled to a refund under these terms.
19. Updates to the services
We may modify the features and functionality of the Services, and we will use reasonable efforts to ensure any modification does not materially adversely affect customers generally. We may also establish new limits on the Services (such as limits on data volume or changes to retention periods), introduced by Update to the relevant documents.
20. External services
The Services may let you access services and websites we do not own or operate, including when you connect a YouTube or Meta account to publish to your own channels at your request. We are not responsible for examining or evaluating those external services, and your use of them is also governed by their own terms. You can disconnect a connected account at any time. We may change or remove the external services made available through the Services.
21. Our responsibility to you
We must provide the Services with reasonable care and skill. If we breach this agreement or are negligent, we are liable for foreseeable loss or damage you suffer as a result, but we are not liable for loss or damage that was not foreseeable, that was not caused by our breach or negligence, or that is a business loss. The Services are provided in the same form to all users, and it is your responsibility to make sure they meet your needs and are compatible with your other software and hardware, except as expressly stated.
22. Failures of networks or hardware
The Services rely on many things working properly, such as your internet connection and device, which are outside our control. Although we will do what we reasonably can to resolve issues, we are not responsible for delays, interruptions or errors resulting from the internet or communications networks, faulty components in your device, or anything else it would not be reasonable to expect us to control.
23. Subscription plans and prices
You can purchase the Services through a recurring subscription plan. By signing up you agree to automatic renewal at the interval and price of the plan you selected, until you or we amend, cancel, pause or end it in accordance with these terms. Prices are shown on our website in US dollars (USD) and may be subject to applicable taxes. We may change prices, giving you at least 30 days' notice before a change to your plan's price, so you can cancel within the notice period if you do not wish to continue at the revised price. If a pricing error affects your order, we will contact you to re-confirm at the correct price or to cancel. Some features are made available through credits, included in your plan or purchased separately. Each generation consumes credits according to the settings you choose (duration, models, resolution, presenter, upscale and other features). The amount shown before generating is an approximate ESTIMATE; the amount actually deducted is determined by our system as each stage completes and may differ from the estimate. The credit cost includes all processing and infrastructure costs involved in the generation. Plan credits do not roll over and expire at the end of each cycle; separately purchased credits remain until used. Credits have no monetary value outside the platform and are not convertible to cash. Using any credits requires an ACTIVE subscription. If your subscription is suspended for non-payment or canceled, your balance — including separately purchased credits — is HELD in your account: it is not consumed, does not expire and is not forfeited, but no generation can be performed while the subscription is not in good standing. Once payment is settled or a new plan is purchased, the held balance becomes fully available again. On that return, we may ask you to accept these Terms again before you resume using the Services.
24. Automatic payment
Subscription payments are charged automatically to your chosen payment method, processed by our payment provider (Stripe), at the interval and price of your plan, until cancelled. We will provide a confirmation following each payment. You are responsible for keeping your payment and contact details up to date. If we are unable to take payment, we will try to contact you, and if payment remains unsuccessful we may suspend or terminate your subscription and will notify you by email.
25. Suspension
We may suspend your access to the Services (or any part) if we reasonably suspect misuse or a breach of this agreement, if you fail to pay sums due, or if required by law or by a court, governmental or regulatory order. Where suspension is for non-payment, we will restore access promptly after we receive full payment. You remain responsible for fees during any period of suspension.
26. Our right to cancel
We may cancel your subscription by giving you at least 30 days' written notice, for example if we can no longer provide the Services, there has been a change in law, you are in serious breach of these terms, or we cease offering the plans. If this happens, we will refund you on a pro-rata basis for the unused part of your current billing period.
27. Your right to cancel and refunds
You may cancel your subscription at any time from your account; cancellation takes effect at the end of the current billing period and you keep access until then. Where we offer a satisfaction guarantee for new subscribers (for example a 7-day money-back guarantee), the specific terms of that guarantee are shown at checkout and prevail for eligible refunds. Except as required by law, under an applicable guarantee, or as expressly stated in these terms, fees already paid and credits already used are non-refundable. To cancel, go to your account settings and select the option to cancel or manage your plan. Canceling a generation in progress: if you stop a video generation that has already started, we retain 50% (fifty percent) of the credits reserved for that generation, to cover processing already started, and return the remaining 50% to your balance. If, on the other hand, a generation fails due to a problem attributable to us (our system or infrastructure), the reserved credits are refunded in full to your balance and you are notified by email. By starting a generation, you acknowledge and agree to this retention and refund policy.
28. Your ongoing right to pause or end your subscription
After your first billing cycle you may end your subscription by giving us notice before the start of your next billing cycle. This ends the subscription ahead of the next cycle and you will not incur further charges. Any overpayment will be refunded to the payment method you used. Except as set out in section 27, you are not entitled to a refund for previous billing cycles.
29. Consequences of cancellation or termination
When the agreement ends: you will no longer be able to access or use the Services or AI System; we may delete or suspend your account; and you are not entitled to a refund except as stated in this agreement. Ending the agreement does not affect accrued rights and liabilities, and any provision that by its nature should survive termination will continue to apply.
30. Free trials and promotional offers
From time to time we may offer free trials or promotional rates. Where a trial or promotional period applies, and unless you cancel before it ends, your subscription will automatically continue as a full paid plan at the price notified to you when you signed up, charged to your payment method. You can cancel before the end of a free trial without being charged the subscription fee. If you have used a trial or promotional offer, you may not be eligible for further offers unless we tell you otherwise.
31. Renewal reminders
Subscriptions renew automatically according to the billing cycle you selected. At least 30 days before each renewal — including before a free trial or promotional period becomes a full paid plan — we will send you a reminder by email.
32. Complaints
If you are unhappy with us or the Services, or believe your intellectual property rights have been infringed, or that the Services contain or have generated personal data that should not be included (including special category data), please contact us at help@falconvid.ai with your contact details, a description of the issue, and any supporting information. We will acknowledge your complaint and aim to provide a final response within a reasonable time, and take appropriate steps to resolve it, which may include a refund, correction, or removal or deletion of the relevant content or data.
33. Class action waiver
To the extent permitted by law, any dispute, claim or controversy arising out of or relating to this agreement will be pursued solely on an individual basis, and you waive any right to bring, join or participate in a class action, collective action or representative proceeding. This section survives termination of the agreement.
34. Governing law and jurisdiction
This agreement, and any dispute arising out of or in connection with it, is governed by the laws of the State of Wyoming and applicable federal law of the United States, without regard to conflict-of-laws rules. You agree to the jurisdiction of the state and federal courts located in Wyoming. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer protections available to you under the law of your country of residence.
35. General terms
No one other than you and us has any right to enforce this agreement. This agreement is the entire agreement between you and us about the Services and supersedes any prior arrangements. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. If we do not enforce a right, that is not a waiver of it. We may transfer or assign our rights under this agreement to another business as part of a reorganisation or sale, and will notify you; you may not transfer your rights without our consent. Nothing in this agreement limits or excludes liability for fraud.
Music Channels and rights over generated tracks
When you create a Music Channel project, you choose which music generation account the tracks will be produced from, and that choice defines ownership. (a) FalconVid accounts: if you choose to generate using accounts maintained by FalconVid, the resulting tracks are owned by FalconVid. In that case we grant you a non-exclusive, worldwide, revocable license to use, publish and monetize those tracks on the channels you manage through the platform, for as long as your subscription is active. This license does not authorize distributing the tracks as your own work on streaming platforms, music distributors or stock audio libraries, nor assigning or reselling them to third parties. (b) Your own account: if you connect your own music generation account, the tracks are produced under your subscription and ownership is yours, under the terms of your agreement with that provider. You are responsible for keeping the subscription active and for complying with the provider's terms. The chosen mode, the version of these Terms and the date of your acceptance are recorded when each project is created. Changing the mode later does not alter ownership of tracks already generated.